Atoumbré KOUASSI is a co-founder of Weft Finance and a seasoned professional with extensive experience in service delivery, network management, and software engineering. As a Service Delivery Manager (SDM) at Aviat Networks, he has been instrumental in ensuring that the service contract is executed to the specifications of the contract and relevant business case. His commitment to delivering services in line with the company’s best practices has not only met customer expectations but has also positioned Aviat Networks' services as a leading competitive advantage in alignment with their Strategic Business Objectives.
- Professional Experience
- Aviat Networks
- Canal+
- Numerics (IT Cabinet)
Professional Experience
Aviat Networks
Service Delivery Manager for French WECA
Oct 2015 - Present · Côte d'Ivoire
In his role as the Service Delivery Manager, Atoumbré has been responsible for a myriad of tasks including:
- Creating and preparing regular monthly, quarterly, and ad-hoc reports.
- Proactively assessing data to identify trends and recommend solutions.
- Supporting the business by providing expert knowledge on key customer projects and issue resolution.
- Quantitatively evaluating and recommending action plans to enhance the customer experience.
- Reviewing and examining business processes and systems.
- Developing and maintaining standard reporting measures.
- Analyzing customer support service challenges and developing solutions.
- Preparing budgets for different managed service projects.
- Reviewing ongoing business processes to optimize KPIs.
- Developing project charter and preliminary project scope with key stakeholders.
- Maintaining business relationships and assisting with future planning and budgeting.
Achievements:
- Service Delivery of MTN Ivory Coast Technical Support and Spare Part repair since August 2015.
- Service Delivery of the Airtel Burkina Faso Enterprise Services Monitoring cost savings project since September 2015.
- Service Delivery of Moov Benin Technical Support since May 2016.
- Service Delivery of MTN Congo Technical Spare part repair since July 2016.
- Service Delivery of ONATEL Burkina Faso Technical Support and Spare Part repair since November 2016.
Field Services Supervisor
Jan 2013 - Sep 2015 · Côte d'Ivoire
As a Transmission System Projects Field Supervisor, Atoumbré coordinated implementation teams, provided technical support, and was involved in service commissioning and field issues troubleshooting. He worked across several West and Central Africa countries including Benin, Burkina Faso, Congo, Cote d'Ivoire, and Togo.
Network Management System Engineer
Sep 2011 - Dec 2012 · Côte d'Ivoire
In this role, he was responsible for the design, implementation, and maintenance of complex IP DCN and NMS. He monitored the health of customer microwave transmission networks and managed software for network elements. Some of the major projects he handled include MTN Ivory Coast, Moov Benin, and Moov Togo.
Network Operation Center Engineer
Jul 2010 - Aug 2011 · Côte d'Ivoire
As a NOC Supervisor, Atoumbré was in charge of the administration of network supervision team and tools. He was responsible for key performance indicators calculation, report template building, and network health and availability follow-up.
Canal+
Statistician
Oct 2009 - Jun 2010 · Côte d'Ivoire
At Canal+, he was responsible for commercial activities reports, KPIs calculation, and administration of the call center.
Numerics (IT Cabinet)
Software Engineering Team Leader
Jun 2005 - Sep 2006 · Côte d'Ivoire
Atoumbré led a software engineering team and was responsible for the achievement of several managing software packages. Some of the major projects he handled include PALMCI, SAPH, and SGBCI. From September 2006 to July 2011, he consulted in the creation and design of software packages for various purposes.